Chunky Chicken

Privacy Policy

1. Introduction

You know us as Chunky Chicken (“we,” “our,” “us,” or “Chunky Chicken”). We are dedicated to protecting the privacy of all users of our website, mobile applications, and social media accounts (together, the “Sites”). Please review this privacy policy, which explains how we use and safeguard your personal information—any information about you or that can be used to identify you. We act as the “controller” of the personal information we process, unless stated otherwise.

2. Contact Details

If you have any questions or concerns about this Privacy Policy, please contact us:
Email:info@chunky-chicken.co.uk

3. Information We Collect About You

As part of our commitment to protecting the privacy of our customers and visitors to our Sites, we want to be transparent about the types of information we collect about you.

Information We Collect From You
  • Account Creation & Updates: When you create or update an account with us, we collect your name, contact details, phone number, email address, and delivery address. For age-restricted items, we also collect your date of birth to verify your age.
  • Order Details: When you place an order, we collect information about items purchased, your location (latitude and longitude), any order notes, loyalty scheme details, or vouchers (if applicable). Our payment providers also collect your debit or credit card details to process payments.
  • Competitions & Promotions: If you participate in competitions, prize draws, or promotions run by us or on behalf of our Partners, we collect your information to register your participation.
  • Market Research & Feedback: When you take part in surveys, leave reviews, rate orders, or provide feedback, we collect your responses and comments.
  • Customer Support: If you contact us or interact with a rider regarding an order, we collect details of the conversation. Calls may be recorded for training or service improvement purposes. We may also request additional information, such as photographs of orders or receipts, to resolve issues.
  • Health Information: Health-related information is collected only if voluntarily shared, for example, when reporting an allergic reaction.
  • Social Media & Marketing: If you interact with us on social media or sign up for marketing materials, we collect your contact preferences and any information shared in your interactions.
Information We Receive From Others
  • Third Parties: We collect information about your account and online activity from authentication providers, fraud detection services, and advertisers. Additional demographic details may be collected from data brokers to enhance our understanding of customer preferences.
  • Social Media Connections: If you link a social media account to your Chunky Chicken account, we collect your social media handle and any other information permitted by your account settings.
  • Gift Orders: If you receive a gift through our Sites, we collect your delivery address and phone number from the person placing the order.
  • Corporate Accounts: If your employer signs up for a corporate account with Chunky Chicken, they may provide your contact details to facilitate activation and corporate allowances.
Information Generated When Using Our Sites
  • Preferences & Demographics: To provide a personalized experience, we collect information about your preferences, interests, usage patterns, gender, age group, and household composition.
  • Usage Data: Through cookies and similar technologies, we track your interactions with our Sites, including how and when you use our services. For more information, refer to the “Cookies” section.
  • Device Data: We collect details about the devices you use to access our Sites, including type, operating system, IP address, advertising ID, and device ID. For mobile devices, we also collect precise or approximate location data, mobile carrier details, and information about how you interact with retail technology, such as QR codes or mobile vouchers.

4. Use of Your Information

We use your information in various ways, including:

  • Account Creation and Management: Helping you create and manage your Chunky Chicken account.
  • Order Fulfilment: Delivering orders to you or gift recipients.
  • Payments and Refunds: Processing payments, issuing refunds, and managing account credits.
  • Competitions and Promotions: Managing competitions, prize draws, or special promotions.
  • Customer Support: Providing support for complaints and inquiries.
  • Service Improvement: Enhancing customer care by analyzing past interactions.
  • Service Updates: Sending account updates, order confirmations, and changes to customer terms.
  • Site Optimization: Improving functionality, content, and service offerings.
  • Site Security and Maintenance: Ensuring the integrity, functionality, and security of our Sites.
  • Personalized Experiences: Customizing content, services, and marketing communications.
  • Feedback Requests: Asking for feedback on orders.
  • Market Research: Sending surveys or inviting participation in research.
  • Customer Insights: Generating aggregated statistics to improve services.
  • Marketing Communications: Sending marketing messages and measuring their performance.
  • Ad Performance: Showing and measuring the performance of ads.
  • Fraud and Abuse Prevention: Detecting and preventing fraud, unauthorized access, or illegal activity.
  • Contractual Compliance: Upholding the terms of our agreement with you.
  • Legal and Regulatory Obligations: Responding to regulatory requests and complying with laws.
  • Legal Defence and Protection: Defending legal claims and protecting rights.

5. Chunky Chicken for Business

We use your information to determine whether you may be interested in learning about our Chunky Chicken for Business service.

  • Contacting You About Business Services: We may contact you if we believe your employer might benefit from our business service.
  • Receiving Information from Your Employer: Your employer may share your information with us to facilitate corporate accounts.
  • Activating Your Business Account: We help you activate your corporate allowance.
  • Sharing Data with Your Employer: We share limited order information with your employer, such as order value, date, time, and delivery address.

6. Cookies

We and our partners use cookies and similar technologies to:

  • Analyze traffic on our Sites.
  • Tailor and improve our content and services.
  • Serve relevant ads and measure their effectiveness.

Your Choices:

  • Accept, reject, or customize cookie preferences.
  • Disable cookies entirely in your browser (may affect Site functionality).

7. Marketing and Advertising

We use your information to send marketing communications and display advertising.

  • How We Use Your Information for Marketing: Personalized offers and updates based on your account, device, and usage information.
  • Managing Your Preferences: Opt-out or adjust preferences via account settings, email unsubscribe links, or device notification settings.
  • Advertising Online: Tailored ads based on your order history, demographic data, and interactions with Advertising Partners.

8. Use of Automated Systems

We use automated systems to detect and prevent fraud, prevent abuse of our Sites, and manage customer operations.

  • Why We Use Automated Systems: To provide contracted services, ensure proper payment, and protect customers from fraudulent transactions.
  • How Automated Fraud Checks Work: Consistent and efficient fraud detection using industry indicators and fraud patterns.
  • Your Rights: Contact customer support to query automated decisions.

9. Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, tax, accounting, or reporting requirements.

  • Examples of Retention Periods:
    • Transaction details: 6 years after account closure.
    • Order ratings: 2 years.

10. Sharing Your Information

We share your information only when necessary for the purposes outlined in this policy.

  • With Whom We Share:
    • Chunky Chicken group companies.
    • Riders and Partners (minimum necessary information).
    • Third-party providers (payment, fraud detection, IT, customer support, advertising, etc.).

11. Security

We adopt robust technologies and policies to protect your information from unauthorized access, alteration, or disclosure.

  • How We Protect Your Information: Encryption, regular system testing, and security assessments of third-party providers.
  • Your Responsibility: Use a unique password and keep it secure.

12. Your Rights

You have certain rights over the information we hold about you, including:

  • Access: Request a copy of your information.
  • Change or Update: Update your information in-app.
  • Delete: Request deletion of your personal data.
  • Portability: Request a copy of your information in a machine-readable format.
  • Withdraw Consent: Withdraw consent for data usage.
  • Object: Opt out of marketing communications or object to data usage.
  • Restrict: Suspend handling of your information.
  • Human Intervention: Request a manual review of automated decisions.

How to Exercise Your Rights:
Contact our Data Protection Officer at info@chunky-chicken.co.uk.

13. Changes to Our Privacy Policy

We may update this policy from time to time. Please check back periodically for changes.

  • Last Updated: 16 December 2024.

14. Sale of Personal Data

We do not sell your personal data to third parties. Your information is only shared as described in this policy.

15. Your Right to Know About Data Sharing

You have the right to know whether your personal data is shared with third parties and for what purposes. Contact us for more details.

16. Opting Out of Data Sale & Targeted Ads

You can opt out of data sharing and targeted advertisements via device settings, in-app settings, or third-party ad services.

17. Your Rights Under the CCPA (California Consumer Privacy Act)

California residents have specific rights under the CCPA, including:

  • Right to Know: Request details about personal data collected.
  • Right to Delete: Request deletion of personal data.
  • Right to Non-Discrimination: Protection from discrimination for exercising rights.

How to Exercise Your Rights:
Email privacy@chunky-chicken.co.uk.

18. Your Rights Under the VCDPA (Virginia Consumer Data Protection Act)

Virginia residents have specific rights under the VCDPA, including:

  • Right to Access: Request a copy of personal data.
  • Right to Correct: Request corrections to personal data.
  • Right to Delete: Request deletion of personal data.
  • Right to Opt-Out: Opt out of targeted advertising and data processing.

How to Exercise Your Rights:
Email privacy@chunky-chicken.co.uk.

19. Data We Collect & How We Use It

We collect personal information, location data, device information, and order history to provide and enhance our services.

  • How We Use Your Data: Process orders, improve app functionality, send updates, and comply with legal obligations.

How to Manage Your Data:
Contact privacy@chunky-chicken.co.uk.

20. User Account Deletion and Data Removal

You can request to delete your account and all associated data at any time.

  • How to Delete Your Account: Email privacy@chunky-chicken.co.uk.
  • What Happens When You Delete Your Account: All personal information, order history, content data, and payment details will be permanently deleted.